About Digital Promise Global
Digital Promise Global (“Digital Promise”) is an independent, nonpartisan 501(c)(3) nonprofit organization with a mission to spur innovation to advance equity and improve the opportunity to learn. Positioned at the intersection of educators, entrepreneurs, and researchers, Digital Promise identifies, develops, and promotes strategies to improve education and provide people with the knowledge and skills needed to compete in the global economy. Digital Promise centers our work in equity and values and rewards inclusivity, collaboration, and innovation.

About the Position
Over its first decade, Digital Promise has experienced rapid growth and expansion, growing to 220 staff and an operating budget of more than $75 million. As our programmatic work continues to scale and become more complex, including expanding globally, so have the operational needs of the organization. Digital Promise is seeking a creative, entrepreneurial Sr. Operations Associate to ensure that we remain nimble and agile even while we continue to grow. Responsibilities include: being a key liaison between the Operations Team and the rest of the Digital Promise staff as well as external partners, providing support to the internal Operations, People & Equity and Tech teams, and managing Digital Promise’s Redwood City, CA office.

Responsibilities

• Monitor Digital Promise’s general email inboxes and main contact phone line. Respond to emails and voicemails as required.
• Provide stellar customer service to staff and outside vendors, answering questions and providing assistance as required.
• Oversee the operations of the Redwood City, CA office: manage the relationship with building management, ensuring that the office equipment and AV are in good working order at all times, and supplies are stocked. Assist with logistics for in-office meetings and events.
• Manage office supply requests for Digital Promise’s offices and our primarily remote workforce.
• Assist the Director of Contracts & Operations in the contract administration process, managing the signature and filing processes and assisting in the drafting of simple agreements from templates.
• Provide support to the Director of Contracts & Operations and Vice President and Chief Operating Officer insurance and RFPs.
• Work closely with the People & Equity team and the IT Team on on-boarding and orientation logistics of new employees.
• Additional responsibilities may be assigned at the discretion of the Director of Contracts & Operations and/or the Vice President & Chief Operating Officer.
• Opportunity to lead special projects that help make Operations at Digital Promise more inclusive, equitable and effective.

Qualifications

• Bachelor’s or associate’s degree, or equivalent experience
• 3+ years of experience in operations, contracts and/or project management
• Stellar organizational skills and attention to detail
• Expertise in navigating numerous computer softwares, operating systems, databases and file management systems. Adept at troubleshooting AV hiccups.
• Ability to proactively identify and address office needs.
• Ability to work independently in a fast-paced environment and manage competing tasks, deadlines, requirements, and decisions
• Strong interpersonal and communication skills a must.
• Exercise good judgment within defined procedures and practices
• Provide excellent internal and external customer service
• Contributes to improving organizational culture, including DEIB goals and principles

At Digital Promise, we also seek candidates with:

• A strong commitment to improving equity and accessibility in education
• A commitment to anti-racist approaches to our work
• Diverse life experiences
• An interest in redesigning learning systems
• Experience collaborating with cross-functional team members to ensure information is shared, projects are completed on time, and goals are reached.

Working Conditions:
Digital Promise Global is a hybrid organization. The Senior Operations Associate has responsibilities that will require them to be present in the Redwood City, CA office at least 3 days/week and more on occasion, as required by job responsibilities . Employees are expected to travel at least 4 times a year for in-person team meetings and the annual all-staff retreat. Additional travel may be required based on role and responsibilities.

(b)Physical/Sensory Demands Fast-paced working environment. Extensive computer usage and online engagement & communication. Must be willing to build inclusive relationships and collaborate with employees at all levels within the organization and external partners.

Compensation

We consider candidate experience and location when determining where a candidate may fall within that range. Digital Promise offers a competitive total rewards package that includes 85% of health insurance premiums for employees and 75% of health insurance premiums for dependent and family coverage, 15 vacation days, 12 sick days, a 3% 401k employer contribution, a 3% employer 401k match, and a flexible work environment.

The full-time salary range for the Senior Operations Associate position, based on geographical regions, is listed below. The exact salary depends on relevant experience.

California: $69,340 - $81,576

To Apply
Please apply and submit your resume, cover letter, and salary requirements. Applicants are encouraged to submit their materials as soon as possible. Submissions are reviewed on a rolling basis until the search is successful.

Digital Promise is an equal opportunity employer and considers all applications without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.